SHIPPING
Orders are sent out Monday - Friday.
UK orders are sent by Royal Mail 1st class, and decks are sent out by DHL express.
Orders to Europe / USA / Canada / Australia are shipped by Royal Mail for smaller items, and DHL express for decks.
There is an option to upgrade to DHL express for all orders at an extra charge.
*Please note we are currently experiencing a delay of up to 4 weeks for orders shipping Royal Mail to Europe*
Please contact us before ordering if you have any other questions.
UK orders are sent by Royal Mail 1st class, and decks are sent out by DHL express.
Orders to Europe / USA / Canada / Australia are shipped by Royal Mail for smaller items, and DHL express for decks.
There is an option to upgrade to DHL express for all orders at an extra charge.
*Please note we are currently experiencing a delay of up to 4 weeks for orders shipping Royal Mail to Europe*
Please contact us before ordering if you have any other questions.
RETURNS
Refunds are offered on full price items returned to us in as new condition within 14 days of receipt.
We do not offer exchanges - if you require an alternative size, please place a new order and return the item for a refund.
To return an item, please get in touch on our contact page or reply to your order confirmation email, stating your reason for return.
All costs incurred by the return are the responsibility of the returnee, unless a wrong or faulty item was sent. We recommend you use a tracked service to return the goods to us.
Please include a note in your return parcel stating your full name, order number and email address.
We do not offer exchanges - if you require an alternative size, please place a new order and return the item for a refund.
To return an item, please get in touch on our contact page or reply to your order confirmation email, stating your reason for return.
All costs incurred by the return are the responsibility of the returnee, unless a wrong or faulty item was sent. We recommend you use a tracked service to return the goods to us.
Please include a note in your return parcel stating your full name, order number and email address.
